From start to finish we want to provide a development process you feel comfortable with.
To achieve this we will discuss your requirements with you, producing and documenting an agreed set of User Requirements, which will be used as the basis for the contract with you through the life of the project.
You will be kept involved during the development with regular progress updates and a pre-arranged milestones. We want to ensure the software we produce matches your expectations as defined within he user requirements and that it can be provided within the agreed timescale.
While you are a licensed user you receive free maintenance and support. This includes all bug fixes relating to the user requirements, as well as telephone and e-mail support.
Our aim is to build a long lasting relationship with you so that you have a resource that you can rely on in the future and trust to do the job that you need.
WHAT CAN WE EXPECT
WHY SHOULD I CONSIDER A BESPOKE SOLUTION FOR MY BUSINESS?
The software produced for you does what you want and is designed from the ground up to fulfil your requirements and will perform the whole task, i.e. the software can be designed to your processes. If you purchase off the self software, often it will be inflexible, only performing part of the job you want it to do. This will probably mean you would have to change your process so that you can fit in with the way the software operates.
The old phrase “Time is Money” is and will always be something any business will need to consider. With a custom software system some of the possible cost and time savings could be:
Manual processes are partially or totally automated;
Processes become repeatable, and things don’t get missed;
Data entry can be verified reducing the need to revisit and correct mistakes;
Required data, reports etc can be easily provided from a few button presses.
DOESN’T BESPOKE SOFTWARE COST MORE?
The initial investment may cost a little more however things to keep in mind:
Off the self software is likely to have hidden costs to your business e.g. changing your process to fit.
Long term benefits already outlined above provide additional savings in time and money.
WHY SHOULD I USE EXCELLON SYSTEMS?
Here are a few key items why we feel we can provide you with the system you require:
All software is written and tested to exacting internal standards based on ISO 9001 and software development guidance used in the aviation industry, so quality is assured.
A User specification will be generated from your requirements which need to be agreed before we start implementation, so you will know exactly what you are getting.
If required a user guide or on-line help system can be provided.
On delivery of the software 12 months free support to resolve issues, identified from the agreed specification.